WHEN IS ICE CREAM FACTORY?
The Ice Cream Factory is returning this year from Friday the 22nd November until Saturday 15th February 2025.
Opening Hours are from 5:00 pm – 12:00 am [with the exception of NYE 5:00 pm – 1:00 am]
WHAT DOES MY TICKET INCLUDE?
Your ticket admits you into the Ice Cream Factory.
Inside, you’ll have access to all the activities, amusements, bars, and rides available to purchase
WHERE IS THE ICE CREAM FACTORY?
The Ice Cream Factory is located at 92 Roe St, Northbridge.
Entry to the event is located on Roe Street via the laneway between 92 and 100 Roe St.
The Perth City Train Station is a short 500m walk away.
CONDITIONS OF ENTRY
The Ice Cream Factory is an 18+ Event. You must have a ticket to enter and a valid form of I.D.
VALID FORMS OF ID
All guests are required to show valid identification (ID). As proof of identity, all guests must produce one of the following acceptable forms of ID.
There are only three acceptable forms of photo ID at the Ice Cream Factory:
• Current Australian Driver’s Licence with photograph
• Current passport
• Current Western Australian Proof of age card
We DO NOT accept expired ID
We DO NOT accept receipt of a renewal of an ID
Please do not bring these to the venue, as they will not be accepted.
ENJOY RESPONSIBLY
The Ice Cream Factory is a licensed area and as such, alcohol may only be consumed with the following provisions:
• Alcoholic beverages must not be taken from the venue/licensed premises
• No external alcoholic beverages will be permitted entry to the venue/licensed premises
• Intoxicated persons will be refused entry/evicted from the venue
• It is an offence to purchase liquor for or supply to, a minor
The Ice Cream Factory reserves the right to refuse admission to and eject from the Event without compensation to any entrant, whose conduct is, or deemed to be unlawful, disorderly or offensive, or who is not entitled to attend that event. This can include those who are intoxicated, violent, quarrelsome, disorderly or maybe drug-affected or in possession of illegal drugs/substance drugs.
DRESS STANDARDS
The Ice Cream Factory reserves the right to refuse admission or service to any person or persons failing to comply with the following dress requirements.
• Footwear to be worn at all times.
• A patron wearing any ‘colours’ or ‘insignia’ signifying belonging to any Outlaw MotorCycle clubs (OMC’s) or another group as designated by Police, is prohibited from entering or being in the Venue. This includes coats, T-shirts, scarfs, waistcoats, caps, patches etc that indicate a patron belongs to any of such OMC’s or groups.
The Ice Cream Factory is an event site. We do not suggest high-heels with artificial turf.
We do not have strict dress standards and thongs and shorts are completely acceptable.
SCANNING YOUR TICKET UPON ENTRY
We can scan tickets straight off your phone – please turn the brightness up.
You do not need to bring a hard copy of the ticket.
CELEBRATING YOUR BIRTHDAY?
Contact us for Birthday specials if you are born in the month of a show at events@barpop.com.au
DO I NEED MY NAME ON MY TICKET?
Name changes are not required for this event. You do not need your name on your ticket.
ARE MY TICKETS REFUNDABLE?
You will be able to safely resell your ticket via Tixel; Our official ticket resale platform. We do not offer refunds for a ‘change of mind’/ ‘change of plans’.
If for whatever reason, the event is unable to proceed on the originally advertised date, full refunds will be made available to all customers who purchased a ticket.
CAN I SWAP MY TICKET FOR ANOTHER SHOW?
Unfortunately, no. We do not offer swapping tickets between event dates.
We also do not offer refunds for customers who ‘purchase the wrong date’.
WHAT IS THE BEST WAY TO SELL MY TICKET[S] ?
Please use our official resale outlet, Tixel, to sell your tickets.
You can find the link to our Tixel for The Ice Cream Factory HERE.
LOST YOUR TICKET?
No worries. We can look it up for you at the gate.
For further ticketing enquiries please contact tickets@barpop.com.au
SHOULD I BRING CASH OR MY CARD?
The Ice Cream Factory is completely cashless! As such, you need to use your card at all of the payment points. However, if you need to use cash, you can buy a pre-loaded festival card from the merchandise tent which can be used as a ‘credit card’ across the festival.
ARE THERE ANY LOCKOUT TIMES FOR EACH SESSION?
Yes. Our operating hours are 5pm-12am.
A lockout for each event will occur at 10:45pm (with the exception of NYE).
DO YOU DO PASS OUTS?
No. We do not do ‘PASSOUTS’. This means that when you leave, you can not re-enter the venue.
DO YOU ACCEPT THE USE OF WA COMPANION CARDS AT YOUR EVENT?
We sure do! The Ice Cream Factory is an event which accepts companion cards, meaning we will be happy to issue a complimentary ticket ahead of time for your support worker.
To arrange this, please email tickets@barpop.com.au proof of purchase of your ticket and a photo of your Companion Card.
ARE YOU LOOKING FOR BAR STAFF FOR THIS EVENT?
If you are looking to join our team, you can sign up via Perth Bar Staff .
If you are already with Perth Bar Staff, our team will be in touch in the future regarding staff availability.
WILL THERE BE FOOD AVAILABLE? I HAVE DIETARY RESTRICTIONS, WILL THERE BE SOMETHING FOR ME?
Great news for food lovers! The Big Slice will be offering food at ICF, offering their delectable pizzas and sides. If you have dietary requirements, rest assured that there will be options available for you.
WILL THERE BE NON ALCOHOLIC BEVERAGES?
Yes there will be!
WHAT DO I NEED TO BRING WITH ME ON THE DAY OF THE FESTIVAL?
To ensure your day runs smoothly, it is recommended that you bring along:
Tickets – can be printed or scanned from your phone
Card – you can pay via Card, PayWave, PayPass or with a Bar Card purchased from the Merch Store.
Valid ID – Under WA law there are three forms of acceptable identification for proof-of-age, you will need to hold one of these in order to enter the venue: Current Australian Driver’s Licence with photograph, Current Passport or Official Western Australian Proof-of-Age card. We do not accept expired IDs, photos of IDs, receipts from an ID purchased, or any other photo ID card. You must have one of the forms of ID stated above to enter the venue.
Portable Phone Charger – for all your happy snaps
(っ◔◡◔)っ ♥ Good Vibes ♥
WHAT IS YOUR SMOKING POLICY?
Smoking is permitted outdoors only, however must be away from any areas whereby there is food being consumed. Don’t forget to always be considerate of those around you.
WHERE DO I FIND PHOTOS FROM THE ICE CREAM FACTORY?
We will do our best to post photos from the Ice Cream Factory on our socials in the weeks following the event. However, please note that not all photos are used and uploaded.
WANT TO DJ AT THE ICE CREAM FACTORY?
Please contact barpop@streamline.com.au
All our bookings go through Streamline Entertainment.
WHO DO I GET IN TOUCH WITH REGARDING MEDIA ENQUIRIES?
For all media enquiries, please get in touch with our team at events@barpop.com.au
HOW DO I CONTACT LOST PROPERTY?
All lost property from The Ice Cream Factory is collected and held at the Merch Desk on site. Please contact events@barpop.com.au for lost property enquiries.
IN THE EVENT THAT SOMETHING HAPPENS BEYOND THIS EVENT
Event Organisers may cancel, interrupt or stop the event due to dangerous situations, adverse weather or any other causes beyond its reasonable control, and such cancellation, interruption or stopping of the event shall not entitle the patron to make any claim whatsoever against the event organiser. Patrons evicted or refused entry due to disorderly conduct or inappropriate behaviour deemed by management are also not entitled to any compensation or refund.
SOME MORE IMPORTANT INFO
Patrons may be refused entry if they are in possession of stolen/fraudulent or cancelled tickets.
Patrons bringing personal belongings into the licensed area do so at their own risk.
The organisers will not be held responsible for any damages to, loss or theft of a patron’s personal belongings.
The movement of patrons within the event site will be subject to the monitoring of CCTV cameras at all times.
By entering the event, you consent to being filmed and /or photographed.
Photography and videography filmed in the venue may be used for social media and advertising for the venue.
